Frequently asked questions

You can contact us by live chat (24/7) or we can be reached from Monday to Friday between 08:00 AM to 16:30 PM on telephone number +31 (0)24 6488824 or by email parts@nooteboom.com. 

Our Parts web shop has been renewed since April 2022. Ordering parts through our web shop is currently only possible for a select number of customers due to a test pilot. Until then, you can place your order via Live chat or by email parts@nooteboom.com. Thank you for your understanding and cooperation.

If you have received a request to activate your account by e-mail, please follow the instructions to activate the account in our web shop.

Go to ‘Login’ and enter your email address and password.

If you have received an email request to activate your account, follow the instructions to activate the account in the web shop. After that, you can log in to the web shop with your account.

Go to ‘my account’ in the web shop and select ‘my account settings’. There you have the possibility to check your data. Only changing the delivery address or the password is possible in your account of our web shop. You must inform us of any other changes by e-mail parts@nooteboom.com.

If you have forgotten the password, go to ‘Login’ and select ‘forgot password’. Enter your email address, you will receive an email with instructions to reset your password. 

If you want to (periodically) change the password in your web shop account, please log in with your account first. Go to ‘my account’ and select ‘my account settings’, there you have the possibility to change your old password.

First, log in with your account in our web shop. Go to ‘Login’ and enter your email address and password. Then select the parts you would like to order and add them to your shopping cart. When completing your order, you check the details, and you have the option to change your delivery address. You can then complete the order and we will process it.

After you have completed your order in our web shop, we will process your order. As soon as we receive your order, you will receive an e-mail with a request to confirm the order definitively in your web shop account. Go to ‘my account’ and open in ‘My orders’ the details of your order and click ‘complete order’. The order will then be prepared for shipment. (this is only true if costs or transportation costs are added).

In the web shop the most common parts are listed, not all parts. In order to be able to search specifically for a specific part, the web shop is divided into various sections, such as control, compensation, electricity, etc.

Not all parts are available in our web shop Are you looking for a specific part, send us an email parts@nooteboom.com with the following data:

• Business name, location, country
• Contact person
• Phone and email address
• Part you are looking for
• Chassis number of your vehicle (if you don't know this, please state the vehicle type and year of construction)

You will receive a message from us at the latest on the next working day whether the required parts are available.

Yes, there you will find a selection from our extensive range of parts. Click here to access the catalog.

You always have to log in with your account first, then the prices will be visible per part in our webshop.

All prices of our parts in the webshop are shown excluding VAT. If the delivery is subject to VAT, the settlement will include VAT.

Yes, we can supply parts with reverse charge of the VAT. We can only do this if the required information, such as your VAT number, is known and verified.

It is mentioned in the web shop whether it is in stock. If it says, 'on request', it is possible to order the part, but the delivery time may differ. All parts are dispatched from our central warehouse in Wijchen.

The delivery time may differ per part. When you order a part in our webshop, we will notify you of the expected delivery time. You can of course also contact us in advance for information about the delivery time of the parts.

If we haven't shipped your order yet, we can still change it. When your order has been shipped, we will have to wait for your order to return. Contact us as soon as possible after placing the order.

After you have placed your order in our web shop, it will be processed as soon as possible.  Only after final confirmation of your order it will be prepared for shipment and changes will no longer be possible.

Orders that have been paid cannot be cancelled.

Our web shop has been updated since April 2022. Ordering parts through our web shop is currently only possible for a select number of customers due to a test pilot. Until then, you can place your order via Live chat or by email parts@nooteboom.com. State your company details (Company name, Contact person, address, telephone & e-mail address), the item number(s) and the number of parts required. We will contact you regarding your order as soon as possible. Thank you for your understanding and cooperation.

After completing your order in the shopping cart, you will receive an order confirmation by email.

The invoice of your order will follow automatically after delivery. If the email address for the digital invoice is known to us, it will be sent by email, otherwise the invoice will be sent by post.

Depending on the agreement with your company about payment conditions, it is possible to order on account. If this option does not apply to you, you must pay the total amount via the online payment system in our web shop when you confirm your order.

You can pay with us in various ways:

• iDEAL
• Credit card
• Sofort Banking
• Bank transfer/ SEPA
• On account (subject to agreement)

After you have placed your order in our web shop, we will first process your order in our system. After processing your order, you will receive a request by e-mail to definitively confirm the order in your web shop account and you must also pay the total amount via the online payment system in our web shop.

All prices of the parts are displayed in the webshop without VAT. When completing the order, if necessary, VAT will be added. Depending on the contents and size of your order, we also calculate shipping and/or handling costs. These costs will be added to your quote after you have placed the order in our webshop.

Our standard parts guarantee is 1 year.

Shipping costs differ per shipment. The shipping costs are determined by the weight of your orders and the delivery destination. The actual shipping costs will be calculated by us in your quote after you have placed an order. You will then receive a request by e-mail to definitively confirm the order before it is prepared for shipment.

For parts in stock, we aim for delivery within 24 hours within the Netherlands. For abroad, a delivery time within 2-3 working days applies. If desired, we can also deliver abroad within 24 hours, please contact us via part@nooteboom.com.

With a normal parts order, it is possible to collect parts. Contact us to make an appointment when you want to pick up the order. Parts can be picked up at our central warehouse in Wijchen. The address is Jan van der Heijdenstraat 5, 6603 BA Wijchen. The opening hours are Monday to Friday from 08:00 AM to 4:30 PM. Orders via the web shop are shipped.

We have track & trace on all our shipments so that you can track the shipments. As soon as your order has been shipped, you will receive a track & trace by email.

Always check your delivery address before completing an order. If you find out that you have provided the wrong address, please contact us as soon as possible. If we haven't shipped your order yet, we can still change the delivery address.

We deliver worldwide in principle, only a few countries are excluded from shipment.

A request to return parts should always be made known in advance, send an e-mail to parts@nooteboom.com. We will deal with your request as soon as possible and inform you how to return the shipment.

Conditions for exchange/returns

• You must contact us first before returning parts.
• Parts should be returned unused.
• Parts must be returned complete.

Once we have received the returned parts at our warehouse, the refund will be processed for you the next business day. In most cases, you will receive the amount on your account the same day, provided you have paid the order through our online payment system. If you paid via credit card you will receive the refund within 14 days

The shipping costs for returning parts are at your expense, unless you have received the wrong part, then the shipping costs are at our expense.

If you have ordered the wrong part, you can return it to us. The costs of the return are at your expense. To avoid ordering the wrong part, we advise you to contact us. Mention the chassis number of the vehicle or the type of vehicle so that we can check which part is the right one for your vehicle.

We are sorry that you have received a faulty, damaged or incomplete order. Contact us and we will be happy to look for a suitable solution with you.

You can contact us through the live chat (24/7). We are also available by phone on +31 (0)24 6488824 or by email parts@nooteboom.com , Monday to Friday from 8:00 AM to 4:30 PM.

The Nooteboom Help desk consists a team of experienced employees who know the Nooteboom vehicles and their practical use down to the last detail. You can contact the Help desk to remedy any damage and malfunctions, but also for loading advice, operating instructions, exemptions, permits, etc.

Please contact our Help desk on telephone number +31 (0)24 6488834 or by email aftersales@nooteboom.com. They can be reached from Monday to Friday from 08:00 AM to 16:30 PM.

Our network of Nooteboom Service Centers provides fast and adequate assistance throughout Europe for service support or emergencies 24 hours a day / 7 days a week. Contact our emergency service via telephone number +31 (0)24 6488888.

You can contact us via live chat 24/7. We can be reached Monday to Friday from 08:00 AM to 16:30 PM via telephone number +31 (0)24 6488824 or by email parts@nooteboom.com. The address of our central warehouse is: Jan van der Heijdenstraat 5, 6603 BA Wijchen.

Find your official Parts center: Click here

We look forward to receiving your feedback. We are constantly trying to improve our webshop. Suggestions or tips are always welcome. Send them by email parts@nooteboom.com.